TERMS AND CONDITIONS

Items Out Of Stock

We usually stock 75% of what we sell. From time to time, stock shortages may occur. If an item is out of stock, we will notify you by email with an approximation of when the item is expected to arrive. If this time is over 10 working days, we will automatically issue a complete refund and place your order on hold. The refund is processed within 7 working days. For orders with multiple products we will, at your request, ship what is currently in stock and ship the back ordered item when it arrives at no additional cost.

Return Policy

We always endeavor to supply product in pristine condition. However, if, in the unlikely event that the product is received in a defective condition we request you to send back the product to us for replacement. Kindly send back the product only after receiving a return authorization from us. Items sent without a return authorization will not be accepted by us. We are unable to accept returns from customers/users under any other circumstances. Kindly verify that the item ordered by you is what you require when placing your order.

Terms & conditions for Return process:

  • Vaadak music only accepts returns made within the first ten (10) days after delivery.
  • Vaadak music won’t accept the returned item without the return’s form.
  • All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
  • It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact Vaadak music Customer Support for invoice related query. 
  • The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
  • Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed.
  • The time frame for servicing of any pro-audio equipment or musical instrument are not fixed. It would depend on the error/ issue with the product.

Cancellation / Refund Policy

We at VAADAK MUSIC make every effort to fulfill all the orders placed with the help of all our group stores under the corporate entity – VAADAK MUSIC. However, please note that there may be certain orders that we are unable to process and must cancel. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. VAADAK MUSIC will communicate to you if all or any portion of your order is cancelled. In the unlikely event that your order is cancelled after your credit card has been charged, the said amount will be reversed in your Card Account within process time .

Delivery Time

Transit times vary depending on the location and mode of dispatch opted for. To form an estimate of the amount of time you can expect to receive your items please add: Time to dispatch (varies from product to product and displayed on the product page) + Transit time. The Transit time is displayed (depending on your mode of shipment) in your shopping cart, Please note that transit time is based on best effort estimates and may be exceeded due to operational or logistic reasons which may or may not be within our control.

Delivery Mode

All orders are processed and shipped within 10 to 12 working days, once payment is confirmed and the product is in stock. However, certain categories of products have different lead-times for delivery due to the nature of the product. If a product is delayed for an extended period of time the same will be informed to the user. Kindly note, due to certain regulatory requirements or carrier unavailability it may not be possible to supply products to certain areas and locations. You can check if your location is in a serviceable area by entering your pincode in the box designated for the same. If for any reason we are unable to deliver to your location we will advise you after you have placed your order.

Payment & Billing

All items supplied will be accompanied by an official GST invoice. If payment for your order has been made in advance the order will be dispatched after receipt of the same.

Shipping Charges— Taxes & Title

Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. All items purchased from VAADAK MUSIC  are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Limited Quantities

Some products available on promotion or as special deal may be limited in stock and are offered on a first come, first serve basis. VAADAK MUSIC  reserves the right to amend or discontinue any promotion that may be applicable without requirement to provide a reason for the same. Limited Quantity items, and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.

Pricing

Product descriptions, pricing, and availability can change quickly, VAADAK MUSIC does not warrant the accuracy or completeness of the information provided on the site. If there are any changes in pricing, availability or transportation charges the same will be intimated to the user and requisite approval obtained, by e-mail or any other accepted means of communication, before the product is dispatched.

Acceptance

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon VAADAK MUSIC until accepted by VAADAK MUSIC. We reserve the right to refuse service to anyone. VAADAK MUSIC will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you. VAADAK MUSIC  reserves the right to cancel or part ship orders as per its convenience and necessity.

Communications

When You use the website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Limited Warranty & Service

All the new products are sold with the manufacturer’s limited warranty. The warranty period and service varies by manufacturer and product. Please see our service policy. We value your opinions. If you have queries about our Terms & Privacy policy, please send a mail to pune@vaadakmusic.com or write to us at the following address:

Vaadak Music

  • 205, First Floor, Vitoria I, Fortaleza Above HDFC Bank, Kalyani Nagar, Pune, Maharashtra 411006

     Contact – +91 9922933411